Junior Service Desk Technician (L1)
Core
Provide first-line technical support to users via phone, email, and in-person, diagnosing and resolving hardware and software issues.
Role type
Junior L1 service desk technician
Builds
IT operations support for internal users
Domain
IT support
Deliverable
client delivery
Required skills
hardware troubleshooting, software troubleshooting, service desk management system usage, hardware setup, software configuration, technical documentation
Preferred skills
customer service experience, basic networking knowledge
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