Director of Information Technology
Core
Lead global IT & Systems Administration for SEON's offices, managing service delivery, infrastructure, and employee lifecycle support.
Role type
Director of IT (Global)
Builds
Global IT service delivery, onboarding/offboarding workflows, access governance, and office infrastructure.
Domain
IT Operations / Systems Administration
Required skills
Global IT leadership, SLA management, employee lifecycle management, vendor management, knowledge base creation, automation strategy
Preferred skills
AI/automation for ITSM, multi-region IT support (NA/APAC/EU), ITIL framework experience
Technologies
MDM, ticketing systems, SaaS platforms, networking infrastructure, AV systems
Responsibilities
Own global IT service delivery including help desk and device provisioning; Establish and maintain SLAs for ticket resolution; Partner with People on onboarding/offboarding and access provisioning; Manage vendor relationships for on-premise infrastructure and office builds; Build knowledge bases and SOPs; Introduce automation to deflect routine tickets; Grow and develop the global IT team.
Seniority
Director, strategic leadership with hands-on operational oversight