IT Support Analyst II
Core
Backbone of global technology operations, ensuring the team stays connected, secure, and empowered through hands-on support and infrastructure management.
Role type
Mid-level IT Support Analyst (via careerplan.io/jobs/2925ef8a-8451-418b-a675-a3cab175d4ea-it-support-analyst-ii-at-docebo)
Builds
Seamless digital workplace and reliable IT service delivery
Domain
Enterprise IT Operations / SaaS
Deliverable
infrastructure
Required skills
Multi-OS support (macOS, Windows, mobile), IAM administration (OKTA), MDM/UEM management (Jamf, Intune, Workspace ONE), Cisco Meraki networking, Google Workspace administration, scripting (Bash, PowerShell), incident management
Preferred skills
AI workflow integration, security policy development
Responsibilities
Respond to service desk requests via Jira for onboarding, access, and troubleshooting; configure and maintain local office networking devices; administer identity solutions and SaaS tools; manage endpoint protection and security compliance; automate repetitive IT tasks using AI tools; collaborate with cross-functional teams to resolve complex issues; participate in on-call rotation for remote and in-office support.