Genesys Platform Senior Engineer
Core
Execute configuration changes and lightweight custom IP development on the Genesys Cloud platform to support customer experience (CX) implementations for clients.
Role type
Senior Platform Adoption Specialist (Genesys Cloud)
Builds
Genesys Cloud platform configurations and integrations for client CX environments
Domain
Customer Experience (CX) / Contact Center Technology
Deliverable
product features
Required skills
Genesys Cloud platform administration, MACD task execution, lightweight custom IP development, routing configuration, telephony setup, workforce management configuration, integration work, reporting configuration, GCP certification, independent scoping, high-volume task management
Preferred skills
Genesys Cloud partner ecosystem tools knowledge, API familiarity, advanced integration experience
Technologies
Genesys Cloud, GCP
Responsibilities
Independently assess and scope incoming platform adoption requests, manage high volume of concurrent configuration opportunities, perform configuration changes and lightweight custom IP development, document all changes and contribute to team knowledge resources, stay current with platform releases to recommend optimizations
Seniority
Senior, hands-on IC
