Service Advisor - Mercedes-Benz Sydney
Core
Organise service bookings, liaise with guests, cost and invoice repairs, and coordinate with workshop and parts departments for Mercedes-Benz vehicles.
Role type
Service Advisor
Builds
Service appointments and repair invoices for Mercedes-Benz customers
Domain
Automotive / Luxury car services
Deliverable
client delivery
Required skills
customer service, communication, organisation, IT systems proficiency, relationship building, complaint handling, invoicing
Preferred skills
ERA system experience, Mercedes-Benz or luxury market experience
Responsibilities
Communicate vehicle symptoms and fault rectifications to clients, obtain accurate parts and labour prices, encourage clients towards service offerings, keep clients updated on servicing, handle complaints, prepare invoices and close repair orders
Seniority
Mid-level, experienced IC