Service Manager [1432]
Core
Principal service executive responsible for generating and retaining revenue and profit from customers within a specific area.
Role type
Senior Area Service Manager
Builds
Service plans, pricing strategies, and operational improvements for market segments
Domain
Commercial services (uniform/linen/medical laundry or logistics)
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
team leadership, recruitment and hiring, budget management, customer retention, revenue growth, strategic planning, negotiation, performance management, operational metrics analysis
Preferred skills
industry background in uniform/linen/medical laundry, college degree
Technologies
service administration systems
Responsibilities
Meet with key customers to assess service levels and implement improvements; retain target customer base through relationship building and contract renewal; develop area pricing and contract terms strategy; recruit, hire, and train service members; advise management on competitive trends; execute company initiatives; conduct performance reviews
Seniority
Senior, hands-on IC with team management
