Customer Support Manager
Core
Lead admissions, occupancy growth, administration, and customer service for a private aged care community.
Role type
Senior operations manager (aged care admissions & customer experience)
Builds
Admissions pipelines, occupancy growth, front-of-house customer experiences
Domain
Healthcare / Aged Care
Required skills
Sales and relationship management, team leadership, admissions process management, CRM proficiency, operational administration, compliance reporting
Preferred skills
Salesforce experience, tertiary qualification in Business or Administration
Responsibilities
Lead the customer journey from enquiry to admission, drive occupancy growth, conduct tours for prospective residents, manage sales pipelines and administration, lead and support the customer support team, deliver front-of-house experiences, manage payroll and roster administration, ensure compliance and reporting
Seniority
Senior, hands-on IC