Digital Experience Manager
Core
Leads delivery, governance, and continuous improvement of Digital & Technology services, ensuring reliable, secure, and customer-focused digital outcomes.
Role type
Senior IT Service Delivery and Operations Manager
Builds
Digital & Technology services, service operations, and end-user computing environments
Domain
Water utility / Public sector IT
Required skills
IT service delivery leadership, vendor and supplier management, service transition management, stakeholder engagement, strategic thinking, operational risk and compliance, change leadership
Preferred skills
Digital transformation expertise, continuous improvement methodologies, team leadership
Technologies
IT service management frameworks, operational risk tools
Responsibilities
Lead delivery and continual improvement of Digital Experience services across service management, transition, service desk, and operational risk; Own service performance for internal teams and external providers; Collaborate with business stakeholders to align digital services with priorities; Oversee service providers and vendor relationships; Drive service transition activities for new technologies.
Seniority
Senior, hands-on IC with leadership responsibilities