Travel customer representative
Core
Support clients throughout their travel journey from booking to return, handling inquiries, bookings, changes, cancellations, and special requests.
Role type
Travel customer representative
Builds
Travel itineraries and booking updates for individual clients
Domain
Travel and hospitality
Deliverable
client delivery
Required skills
Customer service, travel booking management, communication (verbal/written), problem-solving, attention to detail, technology proficiency
Responsibilities
Respond to client inquiries via email, phone, and messaging; assist with travel bookings, changes, and cancellations; provide destination and policy information; follow up on trip details; handle complaints with empathy
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