Service Operations Lead - The Star Sydney
Core
Lead and manage IT Service Operations for a 24x7 environment, ensuring business continuity, customer experience, and operational excellence across Field Service, Application Support, and Service Desk functions.
Role type
Senior IC Service Operations Lead
Builds
Scalable IT Service Operations function supporting internal and external clients
Domain
IT Operations & Services (Casino/Hospitality)
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
ITIL Service Management, team leadership, cross-functional training, 24/7 operations management, compliance management, continuous improvement, incident/problem/change management, high availability system support, infrastructure architecture knowledge
Preferred skills
Data-led decision making, automation and monitoring capabilities, mentoring, stakeholder management
Technologies
Server, desktop, DR/BCP, Infrastructure architectures
Responsibilities
Lead and manage a team of Field Service Engineers and Operations Analysts; Ensure the team follows all Casino and Technical Services procedures; Oversee accurate daily service reporting; Manage the 24/7 operations team to ensure efficiency; Ensure compliance with employment laws and health & safety requirements; Drive continuous improvement of systems and platforms
Seniority
Senior, hands-on IC with leadership responsibilities
