Senior Program Manager
Core
Lead strategic, customer-facing programs within the Professional Services organization to ensure seamless execution and measurable business impact for enterprise clients.
Role type
Senior Program Manager (Professional Services)
Builds
Customer engagement programs, delivery plans, and operational frameworks for revenue enablement solutions.
Domain
SaaS / Revenue Enablement / Professional Services
Required skills
Program leadership, client management, risk mitigation, stakeholder orchestration, operational excellence, strategic execution, cross-functional collaboration, communication excellence, agility.
Preferred skills
Professional Services background, SaaS implementation experience, familiarity with Salesforce or BI platforms.
Technologies
Salesforce, BI platforms, workflow automation solutions.
Responsibilities
Lead multiple concurrent customer programs across implementation and managed services; build trusted relationships with customer executives; translate objectives into structured delivery plans; establish program governance frameworks; identify and mitigate delivery risks; mentor junior program managers.
Seniority
Senior, hands-on IC
