Director, Customer Success
Core
Build and scale an AI-native Customer Success organization to drive adoption, retention, and growth for developers and enterprises using OpenRouter's unified AI inference API.
Role type
Director of Customer Success (Builder/Strategy)
Builds
AI-powered Customer Success systems, workflows, and scalable engagement programs
Domain
AI Infrastructure / Developer Tools / Cloud Services
Deliverable
production ML models
Required skills
Customer Success strategy, team leadership, AI/ML systems design, usage-based business metrics (NRR/GRR), cross-functional partnership, data-driven decision making, stakeholder management
Preferred skills
Experience at hyperscaling AI-native companies, building automated customer lifecycle programs, familiarity with LLMs/inference economics, experience with Forward Deployed Engineering
Technologies
AI agents, automation workflows, product telemetry, inference usage data
Responsibilities
Define and execute Customer Success strategy, drive adoption and value realization, own retention and growth metrics, build scalable engagement systems, lead strategic customer relationships, build and develop high-performance teams, partner cross-functionally with Sales/Engineering/Product
Seniority
Director, hands-on builder & strategic leader
