Werkstudent Customer Care (all genders) - 100% Remote
Remote
Core
Handling customer inquiries via written communication (email/ticketing) for a mobility tech platform, resolving issues related to parking, payments, and contracts.
Role type
Student Customer Support Specialist (Level 1 & 2)
Builds
Customer support workflows and process improvements for a mobility app
Domain
Mobility technology / SaaS
Required skills
Written communication, ticket management, problem-solving, process improvement, data analysis
Preferred skills
Customer care experience, initiative, feedback seeking
Technologies
Salesforce
Responsibilities
Answering customer questions about parking, payments, and contract penalties; resolving complex cases like appeals and data requests; analyzing parking data; improving support processes
Seniority
Student (Werkstudent)