Customer Relations Consultant | Travel & Lifestyle Services
Core
Handle sophisticated customer complaints for Travel & Lifestyle Services in ANZ, ensuring compliance and rebuilding customer trust.
Role type
Senior Customer Relations Consultant
Builds
Customer trust and brand loyalty for American Express Travel & Lifestyle Services
Domain
Travel & Lifestyle Services
Deliverable
client delivery
Required skills
complaint investigation, regulatory compliance knowledge, consumer law knowledge, Sabre proficiency, verbal communication, written communication, collaboration, problem-solving, time management
Preferred skills
empathy, attention to detail, relationship building, analytical skills
Responsibilities
Identify, collect, investigate, and resolve complex customer complaints per SLAs; align with internal compliance and external regulator policies; collaborate with business units and external vendors; rebuild customer trust and confidence.