Complaints Officer
Core
Handle customer complaints fairly and in line with regulatory requirements for a fintech platform serving UK small businesses.
Role type
Complaints Officer (Financial Services)
Builds
Resolved complaints and regulatory-compliant outcomes for Funding Circle's multi-suite of products.
Domain
Financial Services / Fintech
Deliverable
client delivery
Required skills
complaint handling, FCA complaint process knowledge, verbal and written communication, financial product knowledge, Salesforce case management, Generative AI usage
Preferred skills
experience in financial services industry
Responsibilities
Manage and resolve a portfolio of complaints within regulatory timeframes; Conduct end-to-end investigations into complaints; Draft final response letters for complex and escalated complaints; Maintain accurate records of case progress and root causes in Salesforce.
Seniority
Junior to Mid-level, hands-on IC
