Regional Service Manager (Agricultural and Construction Equipment) - West Vic
Core
Partner with independent dealers to minimize machinery downtime, optimize product performance, and ensure customer satisfaction for agricultural and construction equipment.
Role type
Senior regional service manager (agricultural/construction machinery)
Builds
After-sales support and service operations for high-value agricultural and construction machinery
Domain
Agriculture and Construction Equipment
Deliverable
client delivery
Required skills
mechanical and technical troubleshooting, account and relationship management, warranty and goodwill approval, dealer operations management, technical report writing, training and coaching, business acumen, negotiation and influencing
Preferred skills
knowledge of Trade Practices Act, International Standards, and OH&S legislation
Responsibilities
travel to visit dealers and customers, resolve customer issues, investigate and research problems, advise on repair protocols, make decisions on warranty/goodwill, provide technical and safe operating guidance, train and coach dealers, write reports, collaborate with peers, and undertake promotional work
Seniority
Senior, hands-on IC with regional oversight