Technical Support Team Lead, FME Flow
Core
Lead a team of technical specialists providing expert support for FME Flow, an enterprise data integration platform, while driving product improvements and knowledge sharing.
Role type
Senior IC Technical Support Team Lead
Builds
Production support services for enterprise customers using FME Flow
Domain
Enterprise data integration and management
Deliverable
client delivery
Required skills
Team leadership and coaching, complex enterprise software administration, technical problem modeling and solving, stakeholder collaboration, process improvement, hiring and training
Preferred skills
Experience with support tools (Zendesk, Jira, Confluence), event management, content creation for user communities
Technologies
FME Flow, Zendesk, Jira, Confluence
Responsibilities
Lead the support team to meet objectives, act as escalation point for complex issues, collaborate with Product and Sales teams, review and improve knowledge base content, contribute to customer-facing events, share solved problems via blog/webinars
Seniority
Senior, hands-on IC with mentorship responsibilities
