Spanish - Speaking Technical Support Analyst
Core
Provide technical support for smart mobility products (electric scooters, mobile apps, connected devices) to Spanish-speaking customers.
Role type
Technical Support Analyst
Builds
Customer support for smart mobility products
Domain
Smart Mobility / Consumer Electronics
Deliverable
client delivery
Required skills
Fluent Spanish (C1), English (B2), troubleshooting mobile applications, Bluetooth connectivity, smart devices, customer case management, documentation
Preferred skills
Previous customer service experience, problem-solving
Technologies
mobile applications, Bluetooth, smart devices
Responsibilities
Provide customer support via phone, chat, and email; Troubleshoot issues related to mobile applications, Bluetooth connectivity, and smart devices; Guide customers through product features and functionalities; Escalate complex technical cases; Take ownership of customer cases from first contact to resolution; Maintain accurate documentation and follow internal processes
