Technical Support Specialist
Core
Frontline technical support specialist delivering multi-channel resolutions for fleet management software and hardware issues.
Role type
Technical Support Specialist
Builds
Customer satisfaction and system stability for fleet management platform
Domain
Transportation, logistics, and fleet management technology
Deliverable
client delivery
Required skills
multi-channel support (phone/email/chat), remote device actions, hardware/firmware troubleshooting, case tracking systems, SLA management, technical documentation, API familiarity
Preferred skills
Computer Science/Engineering background, API expertise, proven excellence in frontline support
Technologies
Genesys, Amazon Connect, Salesforce
Responsibilities
triage and basic troubleshooting across phone, email, and chat; execute remote device actions and health checks; manage escalation pathways for P1/P2 issues; maintain queue adherence and SLA expectations; document cases and flag repeat patterns for continuous improvement
Seniority
Individual Contributor, frontline support