Technical Support Rep - IT Solutions
Core
Provide technical support for electronic scoreboards, assisting customers with product issues, installations, and usage.
Role type
Technical Support Representative
Builds
Customer support services for electronic scoreboards
Domain
Sports equipment / Electronics
Deliverable
client delivery
Required skills
problem-solving, organizational skills, verbal and written communication, familiarity with PC software (Microsoft Word, GMail), openness to travel
Preferred skills
experience installing/repairing electronic devices, knowledge of facility-level power systems, construction experience, Spanish proficiency, comfort with heights
Technologies
Microsoft Word, GMail
Responsibilities
Respond to incoming calls regarding product issues, follow up on customer cases and pending orders, visit customers for onsite support, participate in product training
Seniority
Entry-level
