Digital Support Specialist, Learning for Life Customer Support
Hybrid
Core
Provide personalized digital support and guidance to families to help them access and use digital services and technology with confidence.
Role type
Digital Support Specialist (Customer Support)
Builds
Digital service access and usage for families
Domain
Education / Non-profit
Deliverable
client delivery
Required skills
digital support, troubleshooting, problem-solving, data entry, communication, adaptability
Responsibilities
Provide personalized digital support and guidance to families, investigate and resolve digital enquiries, manage inbound enquiries and provide proactive outbound support, complete accurate data entry and maintain customer records, capture and share customer feedback