Care Specialist (Part Time- Weekend Day Shift)
Core
Provide live chat and phone support to families navigating loss, short-term disability leave, and other challenging life events, including creating Care Plans and sourcing vendors.
Role type
Customer support specialist (grief and life transitions)
Builds
Empathy's care platform and support services
Domain
Health & Wellness / Grief Support / Customer Service
Deliverable
client delivery
Required skills
Empathy, verbal communication, written communication, problem-solving, research, time management, adaptability, organization, critical thinking
Preferred skills
Grief counseling, warm line support, public health, disability services, Google Suite, Slack, Zendesk
Responsibilities
Respond to live chats and inbound phone calls, create detailed Care Plans, research and source vendors or service providers, maintain knowledge base, escalate issues, complete training and provide feedback
Seniority
Individual Contributor