Customer Experience Associate (Evening Shift)
Core
Diagnosing and resolving complex customer issues across Ramp's payments, cards, travel, and accounting products via live calls, email, and chat.
Role type
Senior Customer Experience Associate (Technical Support)
Builds
Customer resolutions and process improvements for Ramp's financial infrastructure
Domain
Fintech / B2B SaaS
Deliverable
client delivery
Required skills
Systems thinking, complex product troubleshooting, cross-functional collaboration, AI tool feedback, end-to-end issue ownership
Preferred skills
Deep product knowledge, process optimization, high agency
Technologies
Zendesk, Slack, AI-powered research tools, Glass
Responsibilities
Engage with customers via live calls, email, and chat to diagnose and resolve issues; Triage and investigate complex problems across payments, cards, travel, and accounting integrations; Manage escalations end-to-end across Engineering, Risk, and Product teams; Provide direct feedback on AI-powered tools and internal workflows to shape their evolution.