Senior Technical Support Engineer
Core
Troubleshoot highly technical issues for the Semgrep code security product line (SAST, Supply Chain, Secrets) to help AppSec and Software Engineers resolve vulnerabilities before they ship.
Role type
Senior Technical Support Engineer (IC)
Builds
Customer trust and operational efficiency for the Semgrep security platform
Domain
Application Security / Developer Tooling
Deliverable
client delivery
Required skills
Problem solving, written and verbal communication, understanding of developer workflows and build systems (CI/CD, SCM), Web Application Security concepts (OWASP Top 10), API and Webhooks knowledge
Preferred skills
Experience as a software engineer, ability to write documentation and create troubleshooting playbooks
Technologies
GitHub Actions, GitLab, Circle CI, Jenkins, Buildkite, Git
Responsibilities
Investigate and resolve customer support tickets via email and Slack, manage support ticket data and systems, prioritize recurring feature requests with product teams, develop new tooling and processes to drive efficiency, perform on-call duties for urgent tickets
Seniority
Senior, hands-on IC