Customer Success Manager - Quality
Core
Ensure customer success with Veeva's Quality applications by serving as a liaison between Veeva and key customer stakeholders to foster collaboration and highlight value.
Role type
Senior Customer Success Manager (Quality)
Builds
Veeva Quality applications for life sciences companies
Domain
Life Sciences / SaaS / Quality Management
Required skills
Quality domain expertise, life sciences industry experience, global pharmaceutical/CRO company experience, customer-facing consulting, relationship management with decision makers
Preferred skills
Software/consulting experience, SaaS/cloud experience, Veeva Vault experience
Responsibilities
Support 4-6 large global customers post-implementation, act as a trusted advisor to business decision makers, liaise with internal stakeholders, provide strategic guidance to optimize application use, facilitate customer-to-customer connections
Seniority
Senior, hands-on IC