Enterprise Systems Manager, Recruiting Systems

## About the Team OpenAI’s People Experience & Technology (PXT) team owns the core people platform that powers worker, recruiting, contingent, approvals, and lifecycle workflows across the company. PXT is responsible for operating Workday, Ashby, and related people systems as governed, reliable sources of truth, while building the controls, monitoring, documentation, and auditability required to support scale. ## About the Role We’re hiring an Enterprise Systems Manager, Recruiting Systems to help own and harden OpenAI’s recruiting platform, with a focus on Ashby and its connected workflows. This is a hands-on systems role for someone who can translate recruiting process problems into governed, durable fixes through configuration, workflow design, access controls, documentation, reporting guardrails, and integration partnership. You will work at the boundary of Recruiting, HR Operations, Legal, Compensation, Analytics, IT, and PXT to improve the reliability and control health of recruiting workflows. The right person is comfortable going deep in system design while also driving rollout, adoption, and operational clarity. ## Responsibilities - Own specific recruiting workflow domains in Ashby and adjacent tools, including stages, fields, permissions, approvals, templates, and configuration standards. - Partner on high-priority remediation work across start dates, offers, approvals, integrations, auditability, data integrity, and workflow controls. - Design and implement governed workflow changes that balance recruiter usability with reporting trust, downstream integration reliability, and control requirements. - Establish and maintain guardrails such as required and conditional fields, stage definitions, role-based permissions, approval logic, validation patterns, and change standards. - Drive durable fixes for recurring operational issues by identifying root causes and resolving them through configuration, automation, documentation, or process redesign. - Partner with PXT, IT, vendors, and People Analytics on integrations, monitoring, incident response, and failure-mode reduction across the recruiting ecosystem. - Strengthen data quality by improving capture design, standard definitions, audit mechanisms, exception handling, and ongoing workflow governance. - Support controlled releases by coordinating testing, UAT, rollout planning, stakeholder communications, enablement, and post-launch monitoring. - Create and maintain SOPs, change records, training materials, and reference documentation that make recruiting systems easier to operate and less dependent on tribal knowledge. - Help define the longer-term operating boundary between platform ownership in PXT and day-to-day service support in RecOps. ## Requirements - Deep, hands-on expertise with Ashby. You have configured Ashby in production, know where the platform functions well and where it needs additional support, and have opinions on how to configure it effectively. - Strong working knowledge of recruiting workflows, offer processes, approvals, candidate and requisition data, and downstream system impacts. - Hands-on experience configuring workflows, fields, permissions, templates, approval logic, reports, or integrations in a production environment within Ashby and an HRIS; Workday experience is strongly preferred. - Demonstrated ability to lead scoped systems programs end to end, not only respond to break-fix queues or intake requests. - Sound judgment around change control, access governance, and workflows. - Experience with Workday or other HRIS / downstream people systems. - Experience with integration monitoring, analytics tooling, or workflow automation. - Experience in compliance-sensitive, audit-sensitive, or public-company-readiness environments. - Experience supporting global or multi-entity recruiting workflows. ## Nice to Have - None specified. ## Benefits - Equal opportunity employer. - Background checks for applicants will be administered in accordance with applicable law. - Affirmative Action and Equal Employment Opportunity Policy Statement. - Background checks for applicants with arrest or conviction records will be considered for employment consistent with those laws. - No response will be provided to reports of non-compliance.