APG&Co - Customer Care Consultant
Core
Deliver on-brand customer service across retail and online channels, resolving queries and issues to drive customer satisfaction.
Role type
Customer Care Consultant
Builds
Customer satisfaction and resolution across phone, chat, email, and store support channels
Domain
Retail / E-commerce
Deliverable
client delivery
Required skills
Zendesk, phone support, chat support, email support, return processing, fraud order management, social media inquiry handling, warehouse liaison, courier coordination, product feedback analysis, reporting
Preferred skills
KPI adherence, brand representation, coaching participation
Technologies
Zendesk
Responsibilities
Assist customers via phone, chat, and email; lodge customer details and queries in Zendesk; assess goods for quality assurance; process returns and manage fraud orders; liaise with warehouse and couriers; respond to product reviews; provide reporting; support store IT Service Desk requests; represent brand values to wider teams.
Seniority
Individual Contributor
