Reservation Agent
Core
Manage guest accommodation reservations and enquiries via phone, email, and other communication channels to create outstanding first impressions.
Role type
Front-line hospitality reservations agent
Builds
Hotel room bookings and guest accommodation packages
Domain
Luxury hospitality
Deliverable
product features
Required skills
Reservation management, guest service, communication, attention to detail, organizational skills
Preferred skills
OPERA PMS experience, previous reservations or guest services experience
Responsibilities
Manage guest accommodation reservations and enquiries, provide personalized recommendations on room types and facilities, accurately process bookings and modifications, maintain detailed reservation records, collaborate with Front Office departments, identify upselling opportunities
Sourced via viewjobs · Listed on CareerPlan, which tracks 70,000+ jobs from 20+ sources.