Real Time Analyst
Core
Real-time workforce management and queue monitoring for a high-volume customer experience team during breaking news and market events.
Role type
Senior Real-Time Analyst (Workforce Management) (via careerplan.io/jobs/bef90256-e06c-412f-84d3-8a9e19915b0d-real-time-analyst-at-polymarket)
Builds
Staffing alignment and service level stability across in-house agents and BPO partners
Domain
Fintech / Prediction Markets / Customer Support Operations
Deliverable
dashboards & analysis
Required skills
Real-time analysis, Workforce Management (WFM), multi-channel queue monitoring, vendor coordination, incident escalation, intraday reporting, schedule adherence tracking
Preferred skills
SQL, BI tools, fintech/crypto/trading background
Responsibilities
Monitor queue volumes and service levels minute-by-minute; Reallocate agents between queues in real time based on demand shifts; Identify SLA risks and escalate suspected product issues; Track schedule adherence and flag coverage gaps; Produce intraday and end-of-day reports; Feed daily observations back into forecasting processes
