Workforce Coordinator - Melio
Core
Build short and long-term workforce forecasts and manage real-time scheduling to ensure Customer Support teams have the right people in the right place at the right time.
Role type
Workforce Coordinator (Workforce Planning & Scheduling)
Builds
Workforce schedules and demand forecasts for Customer Support teams
Domain
Customer Support / Contact Center Operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Workforce forecasting, real-time schedule adjustment, Zendesk, Assembled/Verint, stakeholder communication, customer support environment experience
Preferred skills
Analytical mindset, calm under pressure, adaptability to ambiguity
Responsibilities
Build short and long-term forecasts, monitor live performance and adjust plans in real time, send weekly forecasting updates, maintain team documentation
Seniority
Individual Contributor
