Cap Planning & WFM Analyst, Account Integrity
Core
Develop annual/quarterly capacity plans, manage workforce schedules, and lead operations analytics/reporting for Amazon's Account Integrity Team to support fraud and abuse prevention efforts.
Role type
Senior IC Capacity Planning and Workforce Management (WFM) Analyst
Builds
Capacity plans, workforce schedules, data pipelines, dashboards, and prediction models for Risk Mining and AIIS teams
Domain
E-commerce / Fraud Prevention / Workforce Management
Deliverable
production ML models | dashboards & analysis | infrastructure
Required skills
SQL, Excel/Tableau, ETL/DW concepts, data pipeline construction, capacity planning, workforce scheduling, stakeholder collaboration, process improvement
Preferred skills
Gen AI tools, advanced statistics/mathematics, complex data analysis
Technologies
SQL, Tableau, Excel, Gen AI tools
Responsibilities
Build and maintain data sets/pipelines for KPI tracking; Develop capacity plans for leadership; Drive real-time adherence to capacity targets; Publish Weekly Business Reviews; Support design of metrics/reports/dashboards; Identify process gaps and build improvement mechanisms
Seniority
Senior, hands-on IC
