Customer Support Representative (CSR I) Apprentice

IndiaRemoteFull-time384k2026-10-24 → 2026-11-10

Remote

Core

Apprentice Customer Support Representative handling customer queries, troubleshooting product issues, and delivering support for a SaaS business operating system.

Role type

Apprentice Customer Support Representative

Builds

Customer support operations for HighLevel's AI-powered business operating system

Domain

SaaS / Customer Support

Deliverable

client delivery

Required skills

English communication, technical aptitude, problem-solving, empathy, attention to detail, collaboration

Preferred skills

Familiarity with ticketing tools (Freshdesk, Zendesk, Zoho), AI tool usage

Technologies

HighLevel platform, Freshdesk, Zendesk, Zoho, AI tools

Responsibilities

Handle customer queries via chat, email, Zoom, and calls; troubleshoot and resolve common product and configuration issues; escalate complex technical issues with clear documentation; deliver excellent customer experiences; learn product and support processes through hands-on training; collaborate with team leads and peers to improve skills.

Seniority

Apprentice, 12-month program

About gohighlevel

HighLevel is an AI-powered, all-in-one white-label sales & marketing platform that empowers agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We are proud to support a global and growing community of over 2 million businesses, including agencies, consultants, and businesses of all sizes and industries. HighLevel empowers users with all the tools needed to capture, nurture, and close new leads into repeat customers. As of mid-2025, HighLevel processes over 4 billion API hits and handles more than 2.5 billion message events every day. Our platform manage