Customer Service Representative - Maternity cover
Core
Manage customer interactions, service requests, and shipment-related matters to ensure high-quality customer experience and compliance with service levels.
Role type
Customer Service Representative
Builds
Customer satisfaction and operational efficiency in global shipping logistics
Domain
Shipping, Logistics, Freight Forwarding
Deliverable
dashboards & analysis (via careerplan.io/jobs/72-008-4B-37A-customer-service-representative-maternity-cover-at-zim)
Required skills
Customer relationship management, shipment tracking, data accuracy, digital tool adoption, operational coordination, problem-solving
Preferred skills
Logistics industry experience, maritime transportation knowledge, MS Office proficiency
Technologies
MyZIM, MS Office (Excel, Outlook, Word)
Responsibilities
Provide timely support via phone, email, and digital platforms; monitor shipment schedules and identify discrepancies; coordinate with Operations, Documentation, and Sales teams; maintain accurate records in internal systems; promote digital tool adoption; collect customer feedback.
Seniority
Individual Contributor