Driver Support Representative
Core
Answer inbound calls and texts from drivers to resolve issues with vehicles, apps, schedules, accounts, and accidents.
Role type
entry-level customer support representative (phone-based)
Builds
operational support for autonomous and non-autonomous rideshare fleets
Domain
transportation / rideshare logistics
Deliverable
client delivery
Required skills
high-volume phone handling, multitasking (typing while talking), calm under pressure, empathy, attention to detail, issue escalation judgment
Preferred skills
Spanish proficiency, rideshare driver experience, fleet operations tools experience, accident intake experience
Technologies
Quo, Samsara, Deputy, AtoB, Uber driver platform
Responsibilities
Answer inbound driver calls and texts, troubleshoot vehicle and app issues, handle accident intake, answer performance questions, route escalations, log interactions, identify process improvements
Seniority
Entry-level, hands-on IC