Strategic Account Manager
Core
Act as the key operational contact for major national healthcare customers, partnering with internal teams to deliver safe, compliant, efficient, and scalable logistics solutions for pharmaceutical and healthcare products.
Role type
Senior Strategic Account Manager (Healthcare Logistics)
Builds
End-to-end or part supply chain solutions, warehousing, distribution, and dedicated transport for healthcare clients
Domain
Healthcare logistics and pharmaceutical supply chain
Deliverable
client delivery
Required skills
Strategic account management, operational planning, capacity management, KPI/SLA monitoring, stakeholder influence, continuous improvement
Preferred skills
Tertiary qualification in Supply Chain/Logistics/Business, experience in 3PL operations, analytical capability, labour planning, cost control
Technologies
None explicitly stated
Responsibilities
Manage a portfolio of major healthcare customers as the primary operational point of contact; Build trusted customer relationships and lead regular operational review meetings; Oversee forecasting, operational planning and capacity management; Monitor and present KPI, SLA and performance reporting; Collaborate with warehouse, transport, finance and commercial teams; Drive continuous improvement initiatives focused on efficiency, cost management, quality and safety
Seniority
Senior, hands-on IC