Head of Enterprise Accounts - Fulfilment
Core
Executive operational account leader managing strategic partnerships with tier-one global brand clients for end-to-end fulfilment, eCommerce logistics, and multi-channel distribution.
Role type
Senior IC Head of Enterprise Fulfilment Accounts
Builds
Operational governance frameworks, service delivery plans, and capacity models for high-volume consumer goods, retail, apparel, and electronics brands.
Domain
eCommerce logistics, omnichannel fulfilment, supply chain management
Required skills
Enterprise client management, high-volume fulfilment operations, eCommerce logistics, stakeholder management, SLA governance, commercial scope control, incident management, capacity planning, carrier integration, WMS/WES literacy
Preferred skills
Automated warehousing (ASRS/AutoStore), reverse logistics, value-added services (VAS), peak trading architecture
Technologies
Manhattan, Blue Yonder, SAP, ASRS, AutoStore
Responsibilities
Serve as principal operational interface for senior client stakeholders; lead operational governance cadence (syncs, QBRs); advocate for client priorities in internal operations; manage incident escalation and root-cause analysis; translate brand vision into fulfilment requirements; lead peak-planning activities; monitor operational scope against SOWs; track warehouse performance against SLAs; liaise with transport carriers.
Seniority
Senior, hands-on IC
