Customer Support Specialist
Core
High-volume inbound call center support for a healthtech platform connecting people with disability and older Australians to independent support workers.
Role type
Customer Support Specialist (IC)
Builds
Customer support operations for Mable platform
Domain
Healthtech / Disability support / Aged care
Deliverable
client delivery
Required skills
Inbound call handling, empathetic customer service, problem-solving, Salesforce CRM usage, NDIS policy familiarity, working with vulnerable populations
Preferred skills
Health tech experience, aged care experience, fast-paced environment adaptability
Responsibilities
Handle high volume inbound calls, provide information and guidance to users, escalate complex issues, educate users on platform features, provide feedback to business teams for improvements, meet KPIs
Seniority
Mid-level, hands-on IC
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