Leads Team Manager
Core
Oversee the full lead lifecycle from enquiry to booked consultation and manage a small team responsible for lead conversion across multiple channels.
Role type
Leads Team Manager (People Leader)
Builds
Customer journey from first enquiry to booked consultation
Domain
Health & Beauty (Hair growth and restoration)
Required skills
Team leadership and coaching, HubSpot CRM management, Lead lifecycle management, Data analysis, Cross-functional collaboration, Performance reporting
Preferred skills
Experience in customer-focused or health-related industries, Knowledge of marketing automation tools
Responsibilities
Follow up on leads and book consultations, Lead, coach and develop the Leads Team, Manage daily team operations including allocation and tracking, Analyse lead conversion data and implement strategies, Ensure CRM processes are efficient and optimised, Prepare regular performance reports for senior leadership