Technical Solutions Manager
Core
Technical Solutions Manager supporting enterprise customers implementing the DeepL platform, acting as a trusted technical advisor and translating business requirements into technical solutions.
Role type
Senior IC Technical Solutions Manager
Builds
Enterprise implementations of DeepL's Language AI platform for translation, writing, and voice services
Domain
AI / Machine Learning / Language Technology / SaaS
Deliverable
client delivery
Required skills
REST APIs, SSO frameworks (Entra ID/Azure), SCIM, deployment support (browser extensions, Intune, GPO), post-sales/implementation experience, multi-stakeholder leadership, technical troubleshooting, product feedback integration
Preferred skills
French, Spanish, or Portuguese language proficiency
Technologies
DeepL platform, Entra ID (Azure), Intune, GPO
Responsibilities
Consult with prospects and clients on strategic vision for DeepL solutions; translate complex technical concepts into simple language; troubleshoot customer system setup challenges; deliver technical information and recommendations to drive customer satisfaction; develop tools and enablement approaches for the Customer team; provide product feedback based on customer needs
Seniority
Senior, hands-on IC