Gestionnaire de l’engagement
Core
Bridge sales and service delivery teams to ensure enterprise clients fully understand the implementation and integration process for MaintainX's AI-powered asset management platform.
Role type
Senior Customer Success Manager (Implementation & Integration)
Builds
Implementation plans, integration roadmaps, and successful onboarding for industrial clients
Domain
Industrial maintenance, asset management, SaaS, Industry 4.0
Deliverable
client delivery
Required skills
Client expectation management, stakeholder alignment, project management methodologies, technical concept communication, presentation skills, relationship management
Preferred skills
Experience in manufacturing or industrial maintenance, knowledge of Industry 4.0 principles, PMP certification, MBA
Technologies
MaintainX platform, cloud-based IoT systems
Responsibilities
Collaborate with sales during pre-selection to explain integration methodology; lead discovery sessions to understand business needs; manage the transition from sales to implementation; act as a single point of contact during critical integration phases; monitor progress and proactively manage changes or issues.
Seniority
Senior, hands-on IC