AI Engineer
Core
First-line technical support specialist for AI agents, resolving client issues with AI behavior, configuration, and API integrations.
Role type
Technical Support Engineer (AI)
Builds
Client support resolution and product feedback loops for Darwin AI
Domain
SaaS / AI / Customer Support
Deliverable
client delivery
Required skills
troubleshooting, API integrations, JSON structures, state machines, process automation, Python (plus)
Preferred skills
Zapier, OpenAI/Gemini licenses, language classes (English, Portuguese, Spanish)
Technologies
WhatsApp, Slack, Darwin platform, Zapier, Python, OpenAI, Gemini
Responsibilities
Respond to customer inquiries via WhatsApp, email, and Slack; troubleshoot and resolve technical problems related to AI behavior and API integrations; monitor alerts from internal tools; collaborate with Product and Engineering teams; document support activity; identify recurring issues and contribute to internal documentation; audit AI conversations; ensure critical feedback is resolved within SLA.
Seniority
Individual Contributor