Business Systems Architect
Core
Design and integrate enterprise business systems, primarily ServiceNow, to automate workflows and connect with ERP, CRM, and HRIS platforms.
Role type
Senior Business Systems Architect (ServiceNow)
Builds
Scalable, automated business processes and integrated enterprise application landscape
Domain
Enterprise IT, Business Process Automation, ServiceNow
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
ServiceNow development and administration, enterprise system integration, workflow automation, data architecture, API management, requirements gathering, cross-functional stakeholder management, vendor/partner management, system governance, change management
Preferred skills
ERP/CRM/HRIS implementation experience, shadow system elimination, process simplification
Technologies
ServiceNow, ERP, CRM, HRIS
Responsibilities
Define architecture and integration standards for core business applications; Configure and develop ServiceNow workflows, forms, integrations, and automations; Translate business processes into standardized workflows; Support ERP and enterprise application implementations and data migration; Partner with Finance, HR, Operations, and IT stakeholders to gather requirements; Establish system governance, access controls, and application roadmaps.
Seniority
Senior, hands-on IC
