Senior Business Systems Analyst - ServiceNow
Core
Strategic Business Systems Analyst owning the ServiceNow roadmap and execution for enterprise-wide solutions across HR, Finance, Facilities, Supply Chain, and Employee Services.
Role type
Senior Business Systems Analyst (ServiceNow)
Builds
Enterprise-scale ServiceNow solutions and integrations for internal business functions
Domain
Enterprise IT / SaaS / HR & Operations
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
ServiceNow platform expertise, enterprise architecture, integration patterns, backlog prioritization, stakeholder alignment, Agile/SDLC, data flow analysis, automation strategies, security/governance standards, reporting/analytics design
Preferred skills
ServiceNow certifications (CSA, CIS), Center of Excellence (CoE) experience, global enterprise background, AI/automation knowledge
Technologies
ServiceNow (ITSM, HRSD, SPM, WSD, App Engine, Now Assist), Workday, SAP, Okta, Microsoft 365, Slack
Responsibilities
Define and implement ServiceNow roadmap and strategy, translate business needs into scalable solutions, lead end-to-end solution design across ServiceNow modules, manage dependencies and define enterprise integration strategies, guide backlog prioritization and own delivery of key initiatives, establish procedures and scalable design patterns, deliver reporting and analytics solutions, support day-to-day platform operations and continuous service improvements
Seniority
Senior, hands-on IC with strategic thought partnership