CASUAL CUSTOMER SERVICE OFFICER
Core
Front-line customer service and administrative support across phone, email, and face-to-face channels.
Role type
Casual Customer Service Officer
Builds
Customer service interactions, administrative records, and operational support
Domain
Community services / Local government
Deliverable
dashboards & analysis
Required skills
Customer service, administration, data entry, records management, financial administration, cash handling, communication, Microsoft Office, numerical ability
Preferred skills
Local government experience, retail experience, banking experience, reception experience
Technologies
Microsoft Office
Responsibilities
Providing high-quality customer service via phone, email and face-to-face interactions; Responding to and resolving customer enquiries; Performing administrative and data-entry tasks with a high level of accuracy; Assisting with records management and customer information updates; Supporting financial administration and cash handling activities; Assisting with bookings, registrations and general community service enquiries
Seniority
Casual, flexible shifts