Customer Service Officer
Core
Deliver omni-channel customer service (phone, face-to-face, digital) for a local council, managing complaints, enquiries, and requests across various services.
Role type
Frontline Customer Service Officer
Builds
Customer contact centres and service delivery channels for Hume City Council
Domain
Local Government / Public Sector
Deliverable
client delivery
Required skills
Conflict management, data entry, cashiering processes, time management, problem-solving, multi-channel communication
Preferred skills
High-volume contact centre experience, contact centre systems proficiency, administrative experience, proficiency in a non-English language
Technologies
Customer request management systems, databases, network systems
Responsibilities
Handle customer enquiries via phone, face-to-face, and digital channels; manage complaints and requests; provide accurate information on council operations; resolve conflicts through negotiation; maintain customer request management systems.
Seniority
Individual Contributor