Administration: Service Support
Core
Administrative office support for residential operations, handling customer communications, service tickets, and cash processing.
Role type
Administrative Service Support Representative
Builds
Customer service interactions and operational support for residential door and security service teams
Domain
Commercial and residential door, docking, and security products distribution and maintenance
Deliverable
dashboards & analysis
Required skills
Telephone communication, software systems usage, filing, scanning, e-fax, invoice processing, service ticket entry, cash handling, multitasking, process improvement, mechanical aptitude, mathematical aptitude
Preferred skills
Excellent communication, organizational skills
Responsibilities
Answer telephone calls, utilize software systems, file and scan documents, receive and verify vendor invoices, enter service tickets and sales orders, collect and process incoming cash and checks from technicians, assist department manager with paperwork and customer maintenance programs
Seniority
Individual Contributor, entry to mid-level