Customer Solutions Manager
Core
Own the end-to-end implementation and adoption of construction management software for contractors, from sales kickoff through go-live and ongoing optimization.
Role type
Senior Customer Solutions Manager (Implementation & Adoption)
Builds
Customer-specific workflows, payroll integrations, and financial reporting configurations
Domain
Construction technology / Payroll & Finance
Required skills
B2B software implementation, payroll and finance workflows, project management, platform configuration, stakeholder management, AI tool usage
Preferred skills
Construction industry experience, ERP knowledge, on-site presence
Technologies
Assignar, Asana, Salesforce, Linear, JustCall, AI tools
Responsibilities
Lead implementation from kickoff to go-live, build and maintain customer configurations and workflows, conduct training and on-site support, run quarterly success reviews, monitor account health and retention risks
Seniority
Mid/Senior, hands-on IC