Customer Support Associate (IT HelpDesk)
Core
L1 IT Helpdesk Associate providing troubleshooting and technical support for a major Australian telecom network's products and services.
Role type
L1 IT Helpdesk Associate
Builds
Customer support solutions and service delivery for telecom products
Domain
Telecommunications
Deliverable
client delivery
Required skills
Troubleshooting, customer support, technical experience, problem-solving, MS Office
Preferred skills
Negotiation, sales, analytical skills, resilience, cultural awareness
Technologies
MS Office
Responsibilities
Troubleshoot network-related issues, assist customers with product usage, negotiate acceptable outcomes, sell products and services, establish customer relationships, listen to customer needs, comply with safety and environmental legislation, manage end-to-end delivery of issues within timeframes.
Seniority
Entry-level to Junior (0-3 years experience)
