Customer Experience Representative (VIC)
Core
First point of contact for customers handling inquiries, complaints, and feedback across phone, chat, email, and social media channels to resolve issues and ensure positive experiences.
Role type
Customer Experience Representative (Call Center)
Builds
Customer trust and loyalty through high-quality service and efficient issue resolution.
Domain
Automotive industry
Deliverable
client delivery
Required skills
Customer service, ticket management, cross-functional collaboration, conflict resolution, data documentation, confidentiality, time management, multi-tasking, MS Office (Word, Excel, PowerPoint, Teams, SharePoint, Outlook), rapport building
Preferred skills
Prior experience in automotive industry, dealership roles, or luxury retail/hospitality
Responsibilities
Handle customer inquiries and complaints via multiple channels; create and manage support tickets to closure; escalate concerns to relevant departments; maintain accurate interaction records; safeguard customer information.
Seniority
Entry-level to Junior
