IT Support Specialist
Core
Provide 1st and 2nd level technical support and hardware maintenance for over 700 researchers and administrative staff at a medical research institute.
Role type
IT Support Specialist (Help Desk)
Builds
Operational stability for research and administration activities
Domain
Medical Research / Healthcare IT
Deliverable
client delivery
Required skills
macOS and Windows device support, Office 365 administration, ticketing system experience, hardware troubleshooting, printer/peripheral maintenance, IP telephony support
Preferred skills
None stated
Technologies
macOS, Windows 11, Office 365, ticketing systems
Responsibilities
Provide high-level technical support via telephone, portal, and face-to-face; perform laptop wipe and rebuilds; maintain printers and peripheral equipment; setup and support workstations; record and update help desk tickets; support IP telephony and audio-visual equipment
Seniority
Mid-level (2-4 years experience)